Project at a glance
- Client: Confidential client
- Industry: Ecommerce / books
- Services: Guide
- Delivered: Full systems audit across multiple websites, order management systems and automations
- Project status: Complete
The challenge
The business depended on multiple websites, order management systems and automations that had grown over time. Performance and maintainability were concerns, and confidence in the existing vendor relationship was wavering.
Before committing to a costly rip-and-replace - or a difficult vendor change - leadership needed a clear, independent assessment of what was actually wrong (if anything).
Our approach
We ran a full systems audit across the estate: public websites, order management platforms and the automations tying them together.
The review looked at architecture, maintainability, operational risk and whether the technology was holding the business back - so decisions about vendors and investment could be based on evidence, not gut feel.
The solution
Delivered an independent technology audit covering the bookseller’s multi-system estate end to end.
- Review of multiple customer-facing websites
- Assessment of order management systems
- Audit of automations and integrations between systems
- Evaluation of maintainability, performance and vendor-related risk
The outcome
Good news: the systems were sound. Despite looking dated and feeling slow in places, the audit found no fundamental issues that justified panic or an immediate wholesale rebuild.
- Independent reassurance for leadership and stakeholders
- Vendor concerns put in context with evidence from the estate
- Confidence to keep operating without a forced rip-and-replace
Sometimes the most valuable outcome of an audit is permission to stop worrying - and invest attention where it actually matters.
Systems reviewed
A cross-cutting review of the platforms the business depends on day to day.
- Multiple customer-facing websites
- Order management systems
- Workflow automations and integrations
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